Mr. Flores formulates the overall framework for Customer Experience across El Triunfo Corporation. He articulates a strategy for integrating customer feedback from multiple sources and following up on this feedback effectively. He orchestrates and manages specific quantitative feedback programs to improve customer loyalty. He understands of Business Process Architecture and how customer feedback and input is part of getting to an optimal process Influence and align cross functional stakeholders to an actionable plan for addressing Voice of the Customer. He communicates results to executives clearly and explore the benefits and drawbacks of alternate approaches as necessary.
Small business owners in many communities offer downtown trick or treat events. Take advantage of this opportunity to build your business reputation. Involvement in local events goes a long way with both existing and prospective customers—indicating a vested interest in your community. Find creative ways to make your business stand out this trick-or-treat season. We hope the following suggestions will spark fun promotional ideas:
October marks Women’s Small Business Month, and we are happy and proud to recognize women in business both locally and around the world. Successful business women of the past and present continue to forge new paths for female entrepreneurs. We celebrate all those who are breaking the glass ceiling and serving as role models and mentors to women everywhere.
For many business owners, September tends to bring a bit of a slowdown. The chaos of getting kids prepared for going back to school has passed, and a focus on saving money tends to kick in as people prepare for the coming holiday spend. Combined, this can often translate into a lull for business owners.